Our Lifetime Guarantee

The Pause Leash is built to last—with proper use, your leash should remain in service for many years to come. But we understand that things happen. A rambunctious pup might chew through your leash. It might be slammed by a closing tailgate or car door. Or your neighbor’s cat might decide to use it for some good scratching. Not to worry—all Pause Leashes are covered under our famous Lifetime Guarantee: If your Pause Leash should fail to function properly at any time for any reason whatsoever, we will gladly repair or replace it for free (except shipping). We want this leash to be the last leash you will ever need.

Here's how it works:

Send your damaged Pause Leash back to us, and we’ll repair or replace it (at our option). You’ll have to cover the shipping to us, but we’ll cover the cost of the repair or replacement and the shipping back to you.

As a part of our commitment to sustainability, we repair whenever we can, but if that’s not possible we’ll send you a brand new Pause Leash.

Owners must register within 30 days of purchase to keep their Pause Leash protected under the lifetime guarantee. Please complete the lifetime warranty registration form found below. If you purchased your Pause Leash from a third-party vendor, a lifetime warranty form must be completed within 30 days. If your Pause Leash was purchased directly on our tailandpause.com website, you will automatically be registered for repair.